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How to Use Gift Cards


Customer experience

Example of an online gift card

When making a purchase in your store, a customer can redeem the value of a gift card by entering its unique code at checkout. A gift card holds a balance, which can be spent over more than one order. 

When a customer is redeeming a gift card, the checkout will display one of two options:

  • If the balance available on the gift card is greater than or equal to the order total, then the customer can click Complete order.

  • If the balance available on the gift card is less than the order total, then the customer will be prompted to choose a second payment method for the balance before placing the order.

Frequently asked questions about gift cards

Can a gift card be used more than once?

Yes, provided there is still a balance remaining on the card.

Can more than one gift card be used towards a purchase?

Yes. A customer can redeem another gift card during checkout.

How do customers check their balance?

If a gift card is associated with a customer account, then the customer can check the balance by using the link provided in the gift card email. 

Can gift cards be reloaded?

No, you can't reload a gift card.

Can a gift card be used to buy a gift card?

No, you can't use a gift card to buy another gift card.

Can a gift card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Can I apply a discount code to my gift card purchase?

Most discount codes cannot be applied to gift cards. The exception is a product specific discount code where the product is a gift card.

Can gift cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment.